A personal note from Herb Chambers

Dear Valued customer,

Last, year at this time, I wrote to you about an important workplace distinction of which, I was very proud.

The Herb Chambers Companies were recognized as being amongst The Boston Globe’s Top 100 Places to Work for 2009. I am so proud to tell you, we have just been notified by the Boston Globe, that we have earned this distinction again for 2010.

This year we are ranked eighth in the Large Employer category. We were selected from more than 1,000 employers who participated in the survey. In fact, we are the only automotive dealer ever to have received this award and now we’ve earned it twice.

What I love so much about this is that it was the enthusiastic recognition of our employees’ that made this possible when they nominated our company as a Top 100 workplace.

There is no higher privilege in business than to have your employees emphatically state, “What a great place to work”! … And then, want to tell the whole world…amazing!

Thank you.

Herb Chambers

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The soul of a leader

Three top executives who all inspire loyalty among employees reveal their personal goals, leadership methods — and deepest fears

November 7, 2010

To be one of the Globe’s Top Places to Work, an organization’s employees must believe the people at the top know what they’re doing and care about providing a rewarding work experience. Anthony Consigli of Consigli Construction Co., Kathleen “Kit’’ Tunney of Associates for Human Services, and Herb Chambers of Herb Chambers Cos. all run organizations that ranked high in our survey for employee faith that the organization is in good hands. Top Places editor Michael Warshaw asked them what good leaders do.

• Globe: Anthony, what does it mean to you that your name is on the company?

Consigli: It might make the accountability that much greater. But I don’t think that it is the end all, be all. The reason the name is important is because I have three generations preceding me. If I screw up, I feel like I let somebody down.

• Globe: Herb, what about your name on your company?

Chambers: Well, I think it is different for me because I was the guy that started the company. I think that the pressure on you, Anthony, is five times greater than it is on me.

The company I have today is not what I envisioned 20, 25 years ago. At the time I sold my first company, I was 38 years old. I said, ‘What am I going to do now?’ and I went down to buy a car, and instead of buying the car, I bought the dealership.

Tunney: That is a great story.

Chambers: I realized how bad that particular dealership was. It just looked like the guy wanted to get out of it. I bought it right on the spot.

In the automobile business, you don’t necessarily have to be great. You have to be good. If you are good, you are great. Because most people say they hate car dealers.

We don’t build cars. They roll in, and we have to find a home for them. Our people are so important because the product is unimportant. If you like Honda, you’re going to buy a Honda whether you buy it from me or somebody else. The question becomes: Can we fulfill the need of delivering that car to the customer better than somebody else can?

I hold a training meeting once a month, and we have 300 or 400 people there for breakfast, our whole sales organization. Salespeople have got to be kind of cheered up all the time, because they have a tendency to fall down. Technicians are a kind of a different breed. They have a different level of motivation than salespeople do.

• Globe: Do you speak to each group differently?

Chambers: I do. When I am in the dealerships, I talk to the guys and ask, ‘How is everything with the shop? Anything we can do for you?’

All of our shops are now air conditioned. That came out of one of the comments I got from one of the guys.

• Globe: Kit, you came up differently, from being a staffer.

Tunney: I fell in love with the work that we do — with the staff that I was working with. And over time, wanted to make some changes there, took some courses to get a little bit of credentials in management. And happened to be at the right place at the right time.

• Globe: How did the experience of being a staff member affect your leadership?

Tunney: Having been there and done that makes me more approachable. I try to involve them in problem solving and decision making, because that was important to me when I felt like I didn’t have that voice.

I go out to a group home and say to the staff, ‘How’s it going?’ and I stop to listen to the answer. But I also provide formal opportunities for them to participate in focus groups and surveys to tell me how good of a job we are doing.

• Globe: Tell us something that surprised you that came out of that.

Tunney: Lack of natural light. We had staff in cubbies with no windows. When I decided to build our building, and we interviewed staff to ask them what they wanted, what I heard was: light. Now our building has windows right across the top. It is all one level. And there are suites set off at angles, so it doesn’t look like a motel.

• Globe: Anthony, what are you looking for when you tour your construction sites?

Consigli: I am looking for them to talk to me like I am a normal person, vs. a company president. I think there are some incredibly smart people out there that are building these buildings. They are equally important to this deal as I am. I don’t think they understand that sometimes.

• Globe: Kit, how important is the staff dedication to your mission?

Tunney: It is essential. You train, train, train. I don’t have a breakfast every month for 400 people, but it is the same thing. You’ve got to find out what their needs are, and you have to meet those needs. If I have a staff that didn’t do a good job because I didn’t provide the opportunity to gain the skills that they need, then I am the one at fault.

For instance, if you have an individual that lives in a group home, in a wheelchair, and then is maybe visually impaired, you need to provide training for that particular staff. How do you present a meal to someone that is visually impaired? How do you get them to a table if they are in a wheelchair? So you really have to be very thorough putting together orientation for staff. And follow up, follow up, follow up.

Chambers: In the automobile business, I am embarrassed to say how simple it is. The manufacturer provides you with information on all of the technicians, all the salespeople, the individual dealerships, how they all perform. We know where the problems are.

• Globe: Herb, you bought that dealership, it seems, almost on impulse.

Tunney: That is confidence, and I admire that.

Chambers: I don’t think I am smarter than anybody else. On the same token, I don’t think I am a lot dumber than anybody else. Believe me, I live on fear. I am always worried about everything all the time.

• Globe: Fear of what?

Chambers: Fear of failing in anything. I don’t want to fail.

• Globe: Kit, do you have fear?

Tunney: We’re federally and state funded. I am always wondering whether or not our contracts are going to get cut. And they do. Then I need to figure out, ‘How am I going to do more with less?’ I am always afraid it’s going to get cut so much that I am going to have to look at laying off staff.

• Globe: Anthony, is fear a motivator?

Consigli: Fear and regret. I stay up all night thinking about the things that could go wrong. Construction is a dangerous business. People die, and I am fearful of that. Quality problems, reputation — all those things.

I would say regret is equal. I hate thinking that I am going to regret decisions I made or didn’t make 10 years out, 30 years out.

• Globe: How do you avoid it?

Consigli: Thinking a lot about it. The greatest regret would be tanking a company that has been around for 105 years. I think that fear and hard work hold off that danger of making a decision that you’ll regret.

Do you screw up? Yeah. Everybody screws up. But you man up, you admit it, and you move on. If there are three things that I aspire to, they are humility, empathy, and accountability — just doing what you said you were going to do. I think that if I can do that more often than not, generally speaking, things will go well.

Tunney: If people have a healthy work ethic, they want to come to work and they want to be respected for what they do. And they want to do their best and they want to be rewarded for that. They want to have decent pay checks. And that is what we try to do.

Consigli: If we are the people behind our organizations who are responsible for that, we need to be doing the proper planning and working hard to make sure we’re putting things in place for that to happen for people.

Chambers: Everybody likes to believe they have good integrity. They all like to believe that they work hard. Who is going to set the pace of the organization? The pace of the organization is the speed of the leader, right? They look at you and say, ‘He really puts his heart and soul into everything that he does, or she does.’ So what are you doing to do? You’re going to put your heart and soul into it.

Consigli: The day that I stop doing that is the day I have to get out and let someone else take over. I have seen so many organizations where that doesn’t happen. If I get hit by a bus tomorrow, I want the organization to keep going just like nothing happened. That’s success.

© Copyright 2010 The New York Times Company

2011 Chevy Malibu Boston Dealer

FOR IMMEDIATE RELEASE

DETROIT – Chevrolet unveiled the all-new 2010 Equinox, a compact crossover that blends distinctive design with outstanding efficiency. A new, 2.4L direct injection engine helps the Equinox deliver expected best-in-segment estimated highway fuel economy of 30 mpg (EPA certification pending) – a 25-percent improvement over the previous model. Chevrolet expects nearly two-thirds of customers will choose the efficient, 2.4L engine.

The new Equinox draws its exterior design inspiration from the Chevrolet Malibu sedan and Traverse crossover; and like those vehicles, the new Equinox complements its styling with attention to detail and unexpected features, according to Ed Peper, GM North America vice president, Chevrolet.

The Equinox makes its world debut at the North American Auto Show in Detroit next month.

“At a time when customers are so concerned about the fuel efficiency of their vehicle, the Equinox delivers,” said Peper. “It offers the roominess and capability of a crossover with great fuel economy. Equinox will provide customers a vehicle filled with refinement, comfort and great value.”

The 2010 Equinox goes on sale in mid-2009. It is available in LS, LT and LTZ trim, with available all-wheel-drive. Two new engines are offered, each with fuel-saving direct injection and variable valve timing technology. Vehicle highlights include:
New 2.4L Ecotec direct injected I-4 engine estimated at 182 horsepower (135 kW), which delivers an estimated 30 mpg highway, 21 mpg city (EPA certification pending)
New 3.0L DOHC direct injected V-6 engine estimated at 255 horsepower (190 kW), which delivers an estimated 25 mpg highway, 18 mpg city (EPA certification pending)
Driving range of more than 500 miles (800 km) with both engines, for less-frequent fill-ups
Six standard air bags: dual frontal air bags; head curtain side air bags and pelvic/thorax seat-mounted side air bags
Standard four-wheel disc brakes with StabiliTrak electronic stability control and traction control
Standard OnStar and XM Satellite Radio
“Smart” remote starting system that also activates the HVAC system and optional heated seats depending on the outside temperature

“With the 2010 Equinox, we focused on appealing to the senses – from the overall design to the feel of the interior,” said Peper.

Design details:
The design features Chevy’s signature global face – the two-tier grille and prominent gold Bowtie insignia. Strong fender shapes, a distinctive premium roofline, wraparound headlamps and dual round taillamps are additional elements that define Equinox as a true Chevrolet, Peper said.

“The new Equinox blends function and style into a very sporty, yet upscale compact crossover,” said Ed Welburn, vice president of GM Global Design. “Both the exterior and interior surprise and delight with careful attention to detail.”

Additional design features include:
A multi-dimensional hood and wraparound rear side glass and a wheels-at-the-corners stance
Improved aerodynamic performance through a number of carefully designed exterior features, including moving the base of the windshield forward approximately three inches (75 mm) for a sleeker profile

Equinox’s rocker panels are integrated into the doors to make it easier to get in and out of the vehicle. They narrow the area over which a passenger must step, offering protection for pant legs that could brush against dirty rockers. Also, the select use of chrome trim and flush-fitting ”exposed-edge” windshield and rear glass reinforce Equinox’s build quality and reduce wind noise.

Dimensionally, the Equinox rides on the same 112.5-inch wheelbase (2,857 mm), but is about one inch (25 mm) shorter in length and an inch wider. It also has a wider front track that enhances the ride and handling.

Interior amenities, storage and flexibility:
Inside, the Equinox features attention to detail – including a number of storage bins, such as an oversized glove box; a closed storage bin in the instrument panel above the center stack; and closed storage under the center armrest large enough for a laptop computer.

A “floating” center stack houses a multitude of ergonomic comfort and convenience controls. Contemporary, ice-blue ambient lighting – featured within and surrounding the center stack, encircling the center-console cupholders and within the door pull cups – accentuates the cabin. The front and rear seats, which include cloth and uplevel, perforated leather-trimmed offerings, were developed to help deliver best-in-class comfort.

The new Equinox retains its MultiFlex rear seat capability, which allows the seat to be moved fore or aft nearly eight inches (203 mm), for the best rear legroom in its class. With the 60/40-split-back rear seat moved all the way forward, the cargo area offers 31.4 cubic feet (889 liters) of storage.

The Equinox’s cabin is notable for its quietness. Noise-absorbing elements are built into the chassis, engine compartment and interior.

Convenience, infotainment and connectivity:
A variety of technologies are integrated in the Equinox, such as an available seven-inch touch-screen navigation system. Additional features also include:

• Bluetooth hands-free phone connectivity
• USB audio connectivity
• DVD-based rear-seat entertainment system with two independent screens to enable DVD viewing on one and gaming on the other
• Internal memory/hard drive on uplevel radios for storing audio selections
• Power, programmable rear liftgate
• Rear-vision camera system, with display in the rearview mirror or in the navigation screen
• Range of premium-feature audio systems with up to eight speakers and 250 watts of output

Chassis and suspension
The 2010 Equinox is built on a body-integral structure with single-piece body side stampings and targeted applications of high-strength steel. Those elements form the foundation of a solid, quiet driving experience, according to Peper. The strong structure enabled engineers to tune the four-wheel-independent suspension system for greater control and driver feedback.

Standard and available features include:

• Available all wheel drive
• Family of 17-, 18- and 19-inch alloy wheels
• Fuel-saving electric power steering system

The rack-mounted electric power steering system provides greater fuel efficiency of on 2.4L-equipped models that saves nearly 11 miles per tank of gas, or about 572 miles per year (assuming one fill-up per week). With the Equinox’s estimated 30 mpg on the highway, the electric power steering system saves the equivalent of approximately one tank of gas each year.

“With the outstanding interior execution and comfort, the stunning exterior design, numerous chassis improvements, and the connectivity to the outside world, the new Equinox is the favorite ride among our engineers,” said Tim Herrick, chief engineer. “I have to pull the keys out of their hands in order to take it for a spin myself.”

Chevrolet is one of America’s best-known and best-selling automotive brands. With the largest dealer network in the United States, Chevrolet delivers more-than-expected value in every vehicle category, offering cars and trucks priced from $12,120 to $103,300.  Chevy delivers expressive design, spirited performance and great value with standard features usually found only on more expensive vehicles.

Information taken from a GM Press release.

To schedule a test drive or to shop online - CLICK HERE for Herb Chambers Chevrolet!

Visit our showroom today or find us online by CLICKING HERE!

Herb Chambers Chevrolet
90 Andover Street, Route 114
Danvers, Massachusetts 01923

Beautiful Meets Practical

It is exactly what you’ve been wishing for – a vehicle that is as is captivating as it is accommodating. With a bold design complemented by impressive functionality and generous capacity. Introducing the crossover vehicle you really want – the 2009 Chevrolet Traverse. With seating for eight across three rows, plus a class-leading maximum cargo area. And peace of mind enhanced by the highest possible U.S. government frontal and side-impact crash test ratings – five stars.   Powered by a technologically advanced 3.6L V6 engine that delivers inspiring performance and enviable fuel efficiency. With world-class quality and Chevrolet’s proven dependability. The very beautiful, yet exceptionally practical 2009 Chevrolet Traverse.

Beautiful Design – Precise Execution

The sculpted lines create a potent presence, further enhanced by such striking details as the standard jewel-like dual halogen projector headlights and the 20” ultra-bright aluminum wheels on the LTZ model.

Prevent And Protect

Traverse’s comprehensive safety package includes features that help prevent an incident, such as the standard StabiliTrak™ electronic stability control system and the available Rear-view Camera System. Should a collision prove unavoidable, Traverse is equipped with six standard air bags and OnStar.

Room For Eight – And Their Stuff

Traverse offers standard seating for eight – friends, family or car-pooling colleagues. As for their stuff, there’s a class-leading cargo space behind the third-row seat and a class-leading maximum cargo space of 116.4 cubic feet.

Puts You In The Hot Or Cold Seat

It isn’t only the cabin’s style that’s unique – it’s also the refinement. That’s particularly true of Traverse LTZ, which features the only heated and cooled front seats in its class,  top-stitched perforated leather-appointed first and second-row seating and automatic tri-zone climate controls.

No Need To Choose Between Power And Efficiency

The technologically advanced 3.6L V6 engine generates impressive power with remarkable fuel efficiency, thanks to Spark Ignition Direct Injection (SIDI) and Variable Valve Timing (VVT). Output is 281 horsepower on LS and LT models – and a class-leading 288 standard horsepower on LTZ.  The standard six-speed automatic transmission further enhances fuel efficiency.

Content derived from a Chevrolet Traverse Press Release.

To schedule a test drive or to shop Traverse online - CLICK HERE for Herb Chambers Chevrolet!

Visit our showroom today or find us online by CLICKING HERE !

Herb Chambers Chevrolet Buick Pontiac & HUMMER
90 Andover Street, Route 114
Danvers, Massachusetts 01923

2009 Chevrolet Malibu Summary

The 2009 Malibu is a 4-door, 5-passenger family sedan, available in 4 trims, ranging from the LS to the LTZ.

Upon introduction, the LS is equipped with a standard 2.4-liter, I4, 169-horsepower engine that achieves 22-mpg in the city and 30-mpg on the highway. A 4-speed automatic transmission with overdrive is standard. The LTZ is equipped with a standard 2.4-liter, I4, 169-horsepower engine that achieves 22-mpg in the city and 33-mpg on the highway. A 6-speed automatic transmission with overdrive is standard.

The 2009 Malibu is a carryover from 2008.

To schedule a test drive or to shop Malibu’s online - CLICK HERE for Herb Chambers Chevrolet!

Visit our showroom today or find us online by CLICKING HERE !

Herb Chambers Chevrolet Buick Pontiac & HUMMER
90 Andover Street, Route 114
Danvers, Massachusetts 01923